Email info@tribesentry.cloud and a person will read it. Tell us your device and iOS or Android version and we can usually answer in one reply instead of three.
That is deliberate. Redeeming an invite code is a request, not a key. The head of the tribe has to approve it before that person sees the map, the member list or anybody's location. Open the tribe, pull up the list at the bottom, and the request is waiting at the top with Approve and Decline.
On their phone, check that location permission is set to Always rather than While Using — with the latter, the app stops reporting as soon as they switch away. Also check that battery saver is off for TribeSentry, and that sharing is switched on in their Profile. A phone with no signal keeps recording and uploads the backlog when it reconnects.
Notifications have to be allowed for TribeSentry in your phone's settings. Arrival and departure alerts also need a territory to exist — they fire when someone crosses its edge, not while they sit inside it.
Crash detection reads the phone's motion sensors and looks for the signature of a collision. It is a heuristic, and it can miss. It is not a substitute for emergency services — always call them first. It also cannot be triggered on demand for testing.
Offline maps have to be downloaded before you lose reception. Open the tribe, then the menu on the map, and choose to download the offline area while you still have a connection.
Try Restore Purchases on the upgrade screen first. If it still has not applied, email us with the address on your account and the store receipt and we will sort it out. Subscriptions themselves are managed by Apple or Google, not by us — you cancel or change them in your device's own subscription settings.
You can delete your account, and everything attached to it, from inside the app. See deleting your account for what is removed and when.
We do not sell location data, and location history is deleted automatically after seven days. The full detail is in the privacy policy.
Write to info@tribesentry.cloud. If it is about a specific tribe or alert, tell us roughly when it happened — it makes it far quicker to find.